TERMS AND CONDITIONS 

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RINSE WORKS MOBILE VALETING

Effective Date: 01/08/2023

Rinse Works Mobile Valeting uses reasonable efforts to ensure that services are provided professionally. However, we do not guarantee adherence to any specific industry or professional standards.

1. Customer Responsibilities

When requesting a valet, you must:

  • Verify the vehicle’s location before submitting a request.
  • Ensure services are available at your location.
  • Leave your vehicle in a public location accessible to us.
  • Provide at least a 1.5m perimeter around your vehicle for our operatives.
  • Remove all personal, bulky items, car seats, and ensure the boot is empty.
  • Allow a 2-hour window for arrival; traffic may cause delays.
  • Understand that cleaning times are estimates and not guarantees.
  • Ensure the vehicle is drivable; otherwise, services may not be performed.
  • Understand that certain services (e.g., pet hair, sand, mould removal) are not 100% effective, with success rates up to 70%.
  • If incorrect vehicle size is selected, fees may be adjusted accordingly, with the option to cancel penalty-free.

2. Water and Power Supply

Rinse Works Mobile Valeting may require access to a water supply and electrical outlets for certain services, unless otherwise arranged. Where access to these is not possible, we will bring appropriate equipment (e.g., generators or water tanks).

4. Bookings

Bookings made via the website, social media, Bark, or telephone must be paid for in advance. Payment is accepted via credit/debit cards, Apple Pay, Google Pay, or Clearpay (subject to availability). We reserve the right to cancel or limit bookings based on availability.

5. Pricing

Prices are listed on our website, flyers, or can be obtained by contacting our operatives. Prices are subject to change without notice and depend on vehicle size and regional demand.

6. Contact

We may contact you regarding your booking. You can opt out of notifications via our website or from the bottom of each message.

7. Rinse Works Mobile Valeting Responsibilities

We will provide services with reasonable skill and care but are not liable for:

  • Damage or loss to the vehicle or its contents.
  • Damage to vehicles with satin/matt paint, PPF, or ceramic coatings.
  • Damage to engine components during engine bay cleaning.
  • Indirect, special, incidental, or consequential damages, including loss of profits or use of the vehicle.
  • Insurance of the vehicle while it is in our possession.

We reserve the right to refuse service if the location is unsafe or the vehicle presents a health risk. We are not responsible for pre-existing damage. You must disclose any issues before the valet begins.

10. Photographic Evidence

We reserve the right to take photographs before and after the service to document the vehicle’s condition and resolve disputes.

11. Bad Weather Clause

Rinse Works reserves the right to reschedule appointments due to adverse weather conditions (e.g., heavy rain, snow, or extreme cold or heat). Refunds will not be issued for weather-related cancellations, but bookings will be rescheduled.

12. Ceramic Coating Warranty Clause

To maintain the warranty on ceramic coatings, vehicles must receive a mobile valet, including our decontamination service, from Rinse Works. Damage caused by third-party washes, automated car washes, or other valeters will invalidate the warranty. All claims must be inspected and verified by Rinse Works before resolution.

13. Customer Satisfaction and Follow-up Service

If you are not satisfied with the valet, we offer a free 1-hour follow-up service to address concerns. Requests for follow-ups must be made within 24 hours of the original valet. Refunds will not be provided for dissatisfaction with the completed work.

14. Non-Interference Clause

Customers agree not to interfere with or request additional services from operatives during the valet beyond what was originally agreed upon in the booking. Rinse Works reserves the right to refuse to continue the service or charge additional fees for extra work performed outside the initial booking.

15. Liability for Customer Property

Rinse Works Mobile Valeting is not responsible for any personal property left in the vehicle during the valet. Customers are responsible for removing all valuables and personal items before the service begins.

17. Payment Dispute Clause

In the event of a payment dispute or chargeback, Rinse Works reserves the right to pursue the full cost of the service, including any additional legal or collection fees incurred. Customers agree to resolve any payment disputes directly with Rinse Works before initiating a chargeback or dispute with their financial institution.

18. Liability for Third-Party Damage

Rinse Works Mobile Valeting is not responsible for any unintentional damage caused to third-party property during the valet service, such as damage to curbs, gates, or walls near the vehicle. Customers are responsible for providing a safe environment for their vehicle and surrounding property.

19. Limitations for Older Vehicles

Rinse Works is not responsible for damage caused to vehicles over two years old where ageing, rust, or wear and tear of materials are a contributing factor. Customers accept that older vehicles may be more susceptible to damage during cleaning.

20. Service Satisfaction and Inspection Before Final Payment

Customers are required to inspect the vehicle at the completion of the service before the operative leaves the premises. Any concerns must be raised immediately, and our operatives will be more than happy to assist in putting things right.

22. Right to Adjust Service Based on Vehicle Condition

Rinse Works reserves the right to amend or adjust the service based on the actual condition of the vehicle at the time of service. If the vehicle’s condition exceeds normal wear and tear or requires additional work, we may charge additional fees or refuse service if deemed unsafe or impractical.

23. Liability for Delays

Rinse Works is not liable for any loss, damage, or inconvenience caused by delays in service due to traffic, weather, or other unforeseen circumstances.

24. Refunds and Compensation

Refunds or compensation for services are provided at the sole discretion of Rinse Works. Requests for refunds will be evaluated on a case-by-case basis, and customers agree that any compensation offered shall be deemed final.

25. Cancellation Policy & Refunds

  • Cancellations made with 48 hours’ notice will be refunded in full.
  • No refunds for cancellations with less than 48 hours’ notice.
  • Same-day valet bookings are non-refundable.
  • If Rinse Works cancels, you will be refunded in full. Refunds may take up to 10 working days to process.

26. Repeated Cancellations

Customers who repeatedly cancel without adequate notice may be subject to cancellation fees or be restricted from making future bookings.

27. Late Payment Fees

Payments not made within 48 hours of service completion will incur a £25 late fee. Continued failure to pay will result in debt collection fees.

28. Environmental Impact Clause

Rinse Works complies with all relevant waste disposal and environmental regulations. Customers must provide a location where these standards can be met.

29. Liability Limitation for Breach of Contract

In the event of a breach of contract, Rinse Works’ liability is limited to the total amount paid by the customer for services. We are not liable for any consequential losses, including loss of business, income, or profits.

30. Waiver of Incidental Damage

The customer waives any claim for incidental damage caused during the valet (e.g., minor scratches or marks not immediately visible).

32. Data Protection & Privacy

Rinse Works processes personal data in compliance with the Data Protection Act 2018 and GDPR. Your data will be used only for service provision and not shared without consent, unless required by law.

33. Health and Safety Compliance

We comply with all health and safety laws. Customers must provide a hazard-free location for our operatives.

34. Right to Refuse Service

We reserve the right to refuse service if the environment is hazardous, the vehicle poses a health risk, or if inappropriate behaviour occurs. Payments may be forfeited.

35. Indemnification

The customer agrees to indemnify Rinse Works from any claims or damages arising from a breach of these terms or violation of law.

36. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

37. Modification of Terms

Rinse Works reserves the right to modify these terms at any time. Customers will be notified of significant changes, and continued use of services constitutes acceptance of the revised terms.

38. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through negotiation. If unsuccessful, mediation or binding arbitration under UK law will follow.

39. Force Majeure

Rinse Works cannot be held liable for any failure to perform due to causes beyond our control, such as acts of God, natural disasters, trade disputes, governmental intervention, or extreme weather.