RINSE WORKS MOBILE VALETING
01/08/2023

Rinse Works Mobile Valeting uses reasonable efforts to ensure that the valet will be provided in a professional and satisfactory manner. You understand and agree, however, that Rinse Works Mobile Valeting does not guarantee that it will meet any applicable industry or professional standards.

If you choose to request a valet, then you must:

Verify the location of your vehicle before submitting a request.
Ensure that the services are available in your location.
Leave your vehicle in a public location where we are authorised to enter and perform the work.
Ensure that there is at least a 1.5m perimeter around all sides of your vehicle to allow the operatives to valet your vehicle.
Remove any personal and/or bulky items and/or car seats and/or open any compartments and/or seats in preparation for the valet. Vehicles not prepared may not receive a thorough valet if the operatives don’t have full and unobstructed access to your vehicle. This includes the boot being empty; contents left in the boot will indicate to the operatives they are not required to clean the boot space.
Understand that traffic and delays from other jobs may cause arrival delays. You always need to allow a 2-hour window from your booked time for us to arrive. We will send you an SMS to let you know our arrival time or contact you with any delays.
Note that all cleaning times are approximate and are to give an understanding of how long the cleaning may or may not take. You are not paying for a fixed-timed service.
Make sure your vehicle is in a drivable and running condition. Vehicles that are unable to move under their own power may result in the operatives being unable to perform the valet.
Understand that our Pet Hair, Odour, Sick, Sand, and Mould removal service offers only up to a 70% success rate in removing these contaminants. We are unable to remove 100% of pet hair, odour, sick, sand, and mould from your vehicle.
If you select the incorrect size of vehicle, we reserve the right to update your booking and fees associated. We will inform you of this, and you have the right to cancel penalty free.
Understand that our valets only include 1 set of car mats and up to 5 seats. Vehicles with more than 5 seats should select the 7-seater option; otherwise, they will not be cleaned,further charges apply.

Bookings

Bookings placed with the company on the website, social media, Bark, or via telephone must be paid for ahead of time. Payment is made using a credit/debit card, Apple Pay, or Google Pay Clearpay (subject to availability) through our secure payment gateway. The company reserves the right to cancel or restrict bookings subject to availability.

Pricing

All prices are listed on the company’s price list, which can be found on the website and our flyers or by asking the valeter, and are listed in pounds sterling. The company reserves the right to change pricing without prior notice. Pricing is determined based on the publicly available size data held by the relevant authorities on your vehicle and demand in the area.

Contact

In order to fulfil our obligations to you, the company may contact you concerning any appointment you have made. We may from time to time send you reminders. You can opt out of such communications on the website or from the bottom of each email and SMS.

Rinse Works Mobile Valeting Responsibilities:

We will perform the services selected by you from our service list with all reasonable skill and care. While the company shall take all reasonable steps to ensure that its operatives shall take reasonable care of the vehicle while in its custody (including without limitation where the vehicle is washed and cleaned), the company shall not be liable for:Damage to, or loss of the vehicle or any part of it, or any of its accessories or any of its content and/or damage to any other property, arising from, or in connection with our custody of the vehicle.
We take no responsibility for damage to vehicles that have satin or matt paint or a satin/matt wrap/PPF/ceramic coatings on their vehicle. Vehicles with this type of paintwork/protection are done at the owner’s own risk due to the complexity of these types of paintwork/protection.
When cleaning engine bays, you must advise us of any alarms and/or immobilisers, and all other electrical components, split hoses, loose connections, engine management lights on, etc., before cleaning. Rinse Works Mobile Valeting will not be held responsible for any damage to these components. Please be aware that cleaning engine bays does carry an element of risk. We will not be liable for any damage done as a result of engine bay cleaning. Please be aware that as a result of cleaning a vehicle’s bodywork/interior and/or engine bay, depending on the condition (such as a heavy oil leak), this can cause some staining to the surface below the vehicle. We accept no responsibility for any staining caused and we reserve the right to refuse to clean any engine bay where the risk is too great.
Where such liability is proven to arise, and only to the extent it is proven to arise, as a result of negligence, a criminal act, or a breach of statutory duty on the part of the company or its operatives.In addition, the company accepts no responsibility or liability for any damage, however caused, resulting from or in connection with the seizure of the vehicle by the police, H.M. Customs & Excise, or any person lawfully authorised to do so.
The operatives of the company have no authority to accept any valuables or other articles for safe custody, and the company will not be liable for any loss of or damage to any such articles which a customer purports to leave in the safe custody or keeping of the company or its operatives.
We do not undertake to insure your vehicle against loss while it is in our possession. Insurance of your vehicle is at all times your responsibility. Any complaints about our work cannot be considered unless reported before our operative hands you back your key. Any issues reported after the key has been handed back will be liable to our standard charge of £32 per hour unless otherwise agreed with the operatives.

Cancellation Policy & Refunds

We understand people’s schedules change, and we appreciate that circumstances may necessitate alterations to booking times. To facilitate transparency and provide clarity on our cancellation policy and refund process, we offer the following guidelines:
If you provide us with a minimum of 24 hours’ notice for a valet cancellation, your funds will be refunded in full.
Cancellations with less than 24 hours’ notice of the booking time: regrettably, no refunds will be issued.
If you book a same-day valet, the full amount will be required to be paid in advance. If you then cancel, no refunds will be issued.
If the operative cancels your booking, you will be refunded back in full.
All refunds can take up to 10 working days to process.
We value your understanding and adherence to our cancellation policy, as it enables us to maintain a streamlined and efficient booking process for the benefit of all our valued customers. Should you require further clarification or have any inquiries regarding our policy, please do not hesitate to contact our dedicated customer service team.

Customer Responsibilities

You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services before we commence with any of our services.
At the end of the valet, you are required to sign off the work. If you are unable to sign off the work, you accept all responsibility if the car is not cleaned to your standard.
You will be liable to us for any death, injury, or damage suffered by us or our staff attributable to any defect in your vehicle or any harmful contents of your vehicle.
We accept no liability whatsoever for loss or damage caused as a consequence of failing to heed this warning.
Child seats and booster seats must be refitted by you. We will not be able to refit seats under any circumstances. We do offer a free hoover and wipe-down of child seats.
If the operative arrives and your car is not as described or requires extra work, further charges will apply, and we reserve the right to hold your monies to cover our travel costs if you decide to cancel the valet upon arrival.
You confirm that you have a spare set of keys for the vehicle and that we shall not be liable for loss or damage caused to you or the vehicle by an operative accidentally losing the keys or locking them in the vehicle.
You understand that older vehicles may have weaker or perished materials, and we agree to provide the services at your risk in respect of vehicles over 1 year old.
You are required to pay your invoice in full within 48 hours via debit/credit card; otherwise, your account will be passed on to a debt collection company, and all fees will also be passed on to you.
It should be noted that polish and other cleaning products can be slippery, and extreme caution should be exercised when collecting your vehicle.

Gift Cards

All gift cards hold an expiry date of 12 months from the date of activation.
Rinse Works Mobile Valeting gift cards can be used in full or part payment for goods on any Rinse Works Mobile Valeting services, excluding current promotional offers,ceramic coatings at the prevailing prices listed
Gift cards or e-gift cards must be treated like cash. Rinse Works Mobile Valeting cannot be held liable for lost, stolen, or damaged gift cards, and they will not be replaced.
Gift cards cannot be exchanged for cash, and cash refunds will not be available for products purchased with this card.
All gift card purchases are non-refundable.

Privacy

Any payment or booking information provided to Rinse Works Mobile Valeting will only be used by Rinse Works Mobile Valeting and will not be distributed or given to any other individual or organisation. We adhere to GDPR. You will be included in our mailing list for future offers and services. Please let us know if you do not wish to be included. Further information can be found in our Privacy Policy.

Force Majeure

Rinse Works Mobile Valeting cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes, governmental intervention, fire, flood, disruption to computer and IT infrastructure, or weather.

By booking your appointment, you agree to the above terms and conditions.